Technical support & maintenance

1. 01

   Scope

   Device inventory and channels.

2. 02

   Agreement

   Response targets and exclusions.

3. 03

   Support

   Ticket / remote intervention.

4. 04

   Improve

   Periodic review.

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FAQ

What is included in IoTMarketi technical support services?

IoTMarketi technical support and maintenance offers remote support, troubleshooting and optional care agreements by quote. Response times and scope are defined in the agreement — no fixed SLA prices on the website.

Do I need to buy hardware from IoTMarketi?

Not always, but combining catalog products with services usually simplifies warranty, spares and accountability.

How do I request a quote?

Open the quote form, select the service(s), optionally add products from the cart, and submit. We respond with scope and commercial terms.

Is there a public SLA price?

No. Response targets and fees are defined per agreement in the quote.