This page explains how and when card orders placed on IoTMarketi are delivered.
Seller information
- Company name
- RENOKTA TEKNOLOJİ SANAYİ VE TİCARET A.Ş.
- Address
- Atakent Mah. Mithatpaşa Cd. No:116, 34670 Ümraniye/Istanbul, Türkiye
- Phone
- 0539 969 67 34
- E-mail
- info@iotmarketi.com
- MERSİS no
- 0733132055600001
- Tax office / no
- Alemdağ V.D. / 7331320556
- KEP (registered e-mail)
- renokta@hs06.kep.tr
Scope
These terms apply to products bought by card on IoTMarketi (fixed-price products with a “Buy by card” option). Products supplied through a quote request are delivered on the terms stated in the accepted offer.
Delivery area and carrier
- We deliver to addresses within Türkiye only.
- Orders are shipped with our contracted cargo company.
- Delivery is made to the address entered on the checkout page. Please check that the address and phone number are complete and correct.
Dispatch and delivery time
- In-stock products are handed over to the carrier within 1–3 business days after the payment is approved.
- Transit time after dispatch usually depends on the carrier and the destination (typically 1–3 business days in major cities).
- In any case the order is delivered within the statutory maximum of 30 days from the date the contract is concluded.
- If we cannot deliver an order (e.g. the product can no longer be supplied), we will inform you before this period ends and refund the full amount within 14 days.
Shipping fee
Shipping is TRY 200.00 (VAT included) per order and free for orders whose product total (VAT included) is TRY 10,000.00 or more. The shipping fee is shown as a separate “Shipping” line in the order summary before payment and is charged in the same card payment as the products.
No other fee is charged on delivery. If the order is cancelled before dispatch, the shipping fee is refunded as well.
Tracking
When your order is shipped, the cargo company and tracking number are sent to the e-mail address you provided at checkout.
Checking the package on delivery
- Please check the package in front of the courier when it is delivered.
- If the package is damaged, crushed, wet or opened, do not accept it; have the courier prepare a damage report (hasar tespit tutanağı) and contact us.
- Damage and loss occurring until delivery to you (or the third person you designated) are the seller’s responsibility.
Recipient not available
If no one is available at the address, the carrier follows its own procedure (notice, re-delivery or holding at the branch). Packages returned to us because they were not collected are handled as a cancellation, and the amount paid is refunded to the card.
Contact
For questions about delivery: info@iotmarketi.com · 0539 969 67 34
This English text is provided for information; the Turkish version is binding.
