Cancellation & returns

Seller information

Company name

RENOKTA TEKNOLOJİ SANAYİ VE TİCARET A.Ş.

Address

Atakent Mah. Mithatpaşa Cd. No:116, 34670 Ümraniye/Istanbul, Türkiye

Phone

+905399696734

E-mail

info@iotmarketi.com

MERSİS no

0733132055600001

Tax office / no

Alemdağ V.D. / 7331320556

KEP (registered e-mail)

renokta@hs06.kep.tr

Right of withdrawal (consumers)

If you buy as a consumer (for non-commercial, non-professional purposes), you may withdraw from the contract within 14 days of delivery without giving any reason and without paying any penalty. For orders delivered in several parts, the period starts on delivery of the last item. You may also withdraw before delivery.

Exceptions to the right of withdrawal

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used for:

• Products prepared in line with the buyer’s requests or personal needs (e.g. devices programmed with buyer-specific software/firmware, configured with custom frequency/network parameters, or specially manufactured or sourced for the buyer).
• Software, licence keys and digital content supplied on a tangible medium, and computer consumables, whose protective packaging, tape, seal or wrapping has been opened after delivery.
• Services performed instantly in electronic form and intangible goods delivered instantly (e.g. an activated software licence, a cloud/platform subscription).
• Services whose performance has started with the buyer’s approval before the withdrawal period ends (e.g. line/SIM activation, installation or commissioning service).
• Products whose packaging has been opened after delivery and whose return is not suitable for health or hygiene reasons.
• Other cases listed in Article 15 of the Distance Contracts Regulation.

Opened products and use during the withdrawal period

Opening the box to inspect a standard (non-customised) device does not by itself remove your right of withdrawal. However, you are liable for changes and deterioration caused by using the product contrary to its operation, technical specifications or instructions; in that case a deduction corresponding to the loss of value may be made. Please return the product complete, with its accessories, documents and, if possible, its original packaging.

How to withdraw

• Send a clear withdrawal notice (your order number, name and the products concerned) to info@iotmarketi.com or via the contact page, within 14 days.
• We will confirm your notice and send you the return shipping details for our contracted cargo company.
• Ship the product back within 10 days of your notice. Return shipping with our contracted carrier is free of charge for you.
• If you use a carrier other than the one we indicate, we are not liable for its cost.

Refund

• The price of the returned products — and, if you withdraw from the whole order, the outbound shipping fee you paid — is refunded within 14 days of our receiving your withdrawal notice, to the card used for payment (via PayTR), in a single payment and without any charge to you.
• If only some of the products in an order are returned, the outbound shipping fee is not refunded; only the price of the returned products is refunded.
• We may withhold the refund until the product reaches us or you provide proof that it has been sent back, whichever is earlier.
• The time it takes for the refund to appear on your card statement depends on your bank.

Order cancellation before dispatch

Any buyer (consumer or corporate) may cancel an order free of charge before it is handed over to the carrier by contacting info@iotmarketi.com or +905399696734. The full amount, including the shipping fee, is refunded to the card.

Corporate buyers (merchants)

If you buy for commercial or professional purposes (e.g. on behalf of a company with a tax ID), the consumer-law right of withdrawal does not apply. Orders may be cancelled before dispatch as described above. For defective products the Turkish Commercial Code and the Code of Obligations apply: obvious defects must be notified within 2 days of delivery and hidden defects within 8 days of discovery (TTK art. 23). The manufacturer’s warranty applies.

Defective or damaged products

• If the package arrives damaged, do not accept it and have the courier prepare a damage report (see Delivery & Shipping).
• If you discover a defect after delivery, contact us at info@iotmarketi.com with your order number and photos/description.
• Consumers may choose one of the rights under Article 11 of Law No. 6502: withdrawal from the contract, a price reduction, free repair, or replacement with a non-defective product. We bear the shipping costs for defective products.
• Products are covered by the manufacturer’s warranty; for consumers the warranty period is at least 2 years.

Complaints and disputes

Consumers may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or Consumer Court at their place of residence or where the transaction took place, within the monetary limits announced each year by the Ministry of Trade.